About this Professional Certificate

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This 5-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Learn more. Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, Hulu, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google. You can also earn a CompTIA and Google dual credential when you complete the Google certificate and pass the CompTIA A+ certification exams. Through a mix of video lectures, quizzes, and hands-on labs and widgets, the program will introduce you to troubleshooting, customer service, networking, operating systems, system administration and security. You’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers. By dedicating ~5 hours a week, you can complete in under six months. Completing the program can earn you up to 12 college credits, the equivalent of 4 associate degree-level courses. Learn more in the FAQs below. If you’re interested in building on your IT foundations, check out the Google IT Automation with Python Professional Certificate.
100% online courses
Start instantly and learn at your own schedule.
Flexible Schedule
Set and maintain flexible deadlines.
Beginner Level
Approx. 8 months to complete
Suggested 5 hours/week
English
Subtitles: English, Spanish, Portuguese (Brazilian), Arabic
100% online courses
Start instantly and learn at your own schedule.
Flexible Schedule
Set and maintain flexible deadlines.
Beginner Level
Approx. 8 months to complete
Suggested 5 hours/week
English
Subtitles: English, Spanish, Portuguese (Brazilian), Arabic

There are 5 Courses in this Professional Certificate

Course1

Course 1

4.8
stars
33,638 ratings
8,630 reviews
Course2

Course 2

4.7
stars
14,377 ratings
3,210 reviews
Course3

Course 3

4.7
stars
8,404 ratings
1,602 reviews
Course4

Course 4

4.7
stars
6,888 ratings
1,193 reviews

Offered by

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  • 最新电影|vip电视剧网站免费Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate, or you can audit it to view the course materials for free. When you subscribe to a course that is part of a Certificate, you’re automatically subscribed to the full Certificate. Visit your learner dashboard to track your progress.

  • 最新电影|vip电视剧网站免费This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.

  • Companies rely on technology everyday, but sometimes that technology fails us. Computers break, systems fail, phones die; and when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way.

  • Google has long faced an issue that many other companies also contend with -- we had open IT Support roles, and not enough qualified candidates to fill them. So, a few years ago we began working with a non-profit organization to build out trainings and pathways to roles in technical support at Google. We learned that not only is IT support a highly teachable field, but that we could teach someone completely new to the industry the IT fundamentals in under six months. So, we decided to build an IT training program on Coursera, created entirely by Googlers who are expert in IT support, so that this training could be available to everyone.

  • 最新电影|vip电视剧网站免费None! Whether you’re completely new to the field or have had some exposure to IT, this is the right program for you. If you’re already familiar with the subject matter, you can skip directly to the graded assessments.

  • We highly recommend taking the courses in the order presented, as the content builds on information from earlier lessons.

  • This program is designed to prepare you for an entry-level role in IT Support, whether that’s doing in-person or remote work, at a small company or a large enterprise organization. Upon completion of the certificate, you will have the option to share your information with top employers hiring entry-level IT professionals, like Cognizant, GE Digital, H&R Block, Hulu, JM Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their companies: Allswell, Bonobos, Hayneedle, Jet, Modcloth, Moosejaw, Sam’s Club, Shoes.com, Store No. 8, Vudu and of course, Google.

  • 最新电影|vip电视剧网站免费Nearly every company whose employees use computers has a need for IT Support professionals. The majority of IT support positions do not require a college degree, but they do require prior experience. This certificate will give learners the training and experience they need to get a job in tech. In the US alone, jobs in this field are projected to grow 10% between 2016 and 2026 -- faster than the average of all other occupations (https://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm).

  • The IT Support Professional Certificate is a first-of-its kind program with highly interactive content, like hands-on labs and widgets, exclusively developed by Google. For those who successfully complete the program, you’ll have a direct route to get your info into the hands of top employers.

  • The Google IT Support Professional Certificate program recently secured a credit recommendation from the American Council on Education (ACE) ACE CREDIT®, which is the industry standard for translating workplace learning to college credit. Learners can earn a recommendation of 12 college credits for completing the program--the equivalent of four college courses at the associate degree-level. This aims to help open up additional pathways to learners who are interested in higher education, and prepare them for entry-level jobs.

  • The Google IT Support Professional Certificate program aligns with the objectives covered by the newly updated  certification. Upon completion of the certificate program, you can download the CompTIA A+  to ensure that you’ve studied everything before taking the exams.

    If you complete the certificate and pass the CompTIA A+ certification exams, you’ll have access to a new dual credential from CompTIA and Google: a badge that can be posted on LinkedIn to catch the attention of potential employers. Learn more . 

  • 最新电影|vip电视剧网站免费Yes, the content in the Google IT Support Professional Certificate is licensed under a Creative Commons Attribution 4.0 International License.

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